Because every item is custom printed to order, we are unable to accept returns or exchanges for reasons such as change of mind, wrong size ordered, or personal preference. Please check our size chart carefully before ordering.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or misprinted, you're covered — but you must report it within 3 days of delivery.
To raise a claim, email [Support Email] or WhatsApp [Phone] with:
An unboxing video (mandatory — claims without this cannot be processed)
Clear photos of the defect
Photos of the original packaging and shipping label
Once verified, we will reprint and ship a replacement at no extra cost. We do not offer cash refunds for defective items — only replacement, in line with our production partner's policy.
Order Cancellations
Orders can be cancelled only within [2 hours] of placing them, before printing begins.
Once an order enters production, it cannot be cancelled, as each item is printed specifically for you.
Refunds (Payment Issues Only)
Refunds are issued only in cases of duplicate payment, failed transactions, or order cancellation within the allowed window.
Approved refunds are credited to your original payment method within 7–10 business days.
Non-Serviceable Pincodes
If your pincode becomes unserviceable after the order is placed, we are not liable for the resulting delay or RTO, and no refund will be issued in this case.